Terms of Service

1. Agreement to Terms

By accessing our website or utilizing IOR Cloud Ltd. as your designated Importer of Record (IOR) or Exporter of Record (EOR), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access our deployment services.

2. Scope of Services

IOR Cloud Ltd. operates exclusively as a trade compliance facilitator. Our core mandate includes:

• Acting as the legal entity of record for customs clearance in supported jurisdictions.
• Filing necessary documentation for import/export licenses, permits, and tax registrations.
• Managing the payment of applicable customs duties, tariffs, and VAT to local authorities.

We do not assume ownership of the underlying hardware or intellectual property being transported. Title and risk of loss remain with the client until final delivery is executed.

3. Client Responsibilities

To ensure frictionless clearance at the border, clients are strictly obligated to provide:

• Accurate commercial invoices detailing true market value, serial numbers, and cryptographic capabilities.
• Correct Harmonized System (HS) codes or sufficient technical datasheets to allow our engineers to classify the equipment.
• End-user certificates and power of attorney (POA) documentation where legally mandated by the destination country.

Failure to provide accurate documentation may result in customs delays, storage fees, or seizure of goods, for which IOR Cloud Ltd. cannot be held liable.

4. Liability & Indemnification

While we guarantee 100% compliance based on the information provided to us, IOR Cloud Ltd. is not liable for indirect, incidental, or consequential damages arising from supply chain delays, acts of God, or unexpected changes in local geopolitical trade laws.

Clients agree to indemnify and hold IOR Cloud Ltd. harmless against any claims, fines, or penalties levied by customs authorities as a direct result of fraudulent, misdeclared, or prohibited cargo supplied by the client.